en.Wedoany.com Reported - Cisco has launched Lifecycle Services (LCS) to help enterprises develop and implement IT technology optimization strategies aimed at achieving specific business outcomes. The service is designed to enable customer enterprises to fully realize the value of their network and technology investments.

Cisco stated that enterprises can rely on its Global Customer Experience (CX) team of 20,000 employees to select, deploy, and operate the required technologies. This team is the initiator of the service. Cisco CX and its partners provide services covering the entire process of planning, design, implementation, and maintenance, optimizing network infrastructure, security, collaboration, cloud, and data center operations. In the networking domain, Lifecycle Services help enterprises design and architect network infrastructure, as well as complete installation, configuration, and operations.

The core of Lifecycle Services is to shift IT departments from addressing ongoing challenges to focusing on business outcomes driven by technology investments, validated through measurable observations. Alistair Wildman, Senior Vice President of Cisco Global Customer Experience, wrote in a related blog that LCS starts with desired outcomes, identifies and executes IT initiatives aligned with them, and validates results through measurable outcomes. Customer enterprises can leverage the vendor's expert team, advanced tools, automation tools, and AI/ML data to achieve desired results faster.

Cisco experts collaborate with customers to identify and develop IT optimization and transformation strategies. In the first phase, Cisco works with customers to identify outcomes aligned with key performance indicators (KPIs). Wildman stated that using telemetry and deep discovery, experts analyze the enterprise's IT environment to identify strategies that can achieve desired business outcomes. Subsequently, Cisco and its partners provide recommendations to help customers prioritize IT initiatives and develop execution plans.

Collaboration with enterprises can be conducted through three models: Advise Me, where Cisco provides advice on how to achieve outcomes; Do It With Me, where Cisco works alongside the customer to achieve outcomes; and Do It For Me, where Cisco is involved from advice to execution. Wildman wrote that Cisco, together with its partners, removes obstacles to ensure the execution of prioritized plans aligned with the company's work habits, and uses Automated Dashboards and Quarterly Business Reviews to continuously track, measure, transform, and report key performance indicators.

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