en.Wedoany.com Reported - On the occasion of the Artificial Intelligence Summit in London, Bell Integration announced the launch of an intelligent management service platform developed in collaboration with IBM. This platform aims to help IT operations shift from a reactive response model to a proactive resilience model by enhancing automation, predictive analytics, and intelligent orchestration capabilities.
The platform integrates predictive analytics based on IBM technology with agentic AI orchestration capabilities. Specifically, centered around IBM Cloud Pak for AIOps, the observability tool Instana, and watsonx Orchestrate for agent control, this solution supports Bell Integration in delivering AI-driven intelligent management services to accelerate clients' IT operations transformation.
Martin Mersey, Director of AI Automation at Bell Integration, noted that the solution leverages agentic AI and automation to help enterprises move from reactive emergency management to proactive, resilient operations, making IT a catalyst for growth. The platform targets IT managers facing cloud complexity, resilience challenges, and growing performance expectations, aiming to reduce operational risks and response times while enhancing visibility and resilience.
Andrew Gill, Vice President of the Technology Ecosystem at IBM UK and Ireland, pointed out that this partnership plays a key role in accelerating innovation and bringing leading market products to customers. By collaborating with Bell Integration, IBM is committed to developing innovative solutions that support enterprise transformation and deliver added value to shared customers.
Bell Integration is a global technology partner covering strategic consulting, AI and data, and managed services. Its solutions combine an AI-based intelligent experience layer with frontline team support tools, including guided responses, continuous learning agents, and automatic summarization, accompanied by deployment plans that accelerate return on investment.
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