en.Wedoany.com Reported - T-Mobile Poland recently stated that while artificial intelligence (AI) can bring competitive advantages to telecom networks, it has not fundamentally changed the operator's business model. The company emphasized that AI applications should be guided by safety and efficiency, rather than chasing trends.

In terms of AI application levels, T-Mobile Poland believes that startups and small companies, due to their smaller customer bases, are more willing to conduct bold experiments, while large operators serving over 13 million customers must prioritize safety and low-risk areas for failures. The company has an internal testing environment that allows developers and business users to safely test various AI tools, but deployment is strictly controlled and only advanced in areas with low failure risk.

The company has deployed AI-based tools ZapytAI and Voice Analytics to improve customer communication. These tools help customer service departments resolve customer pain points faster and enhance service efficiency through personalized communication. Consultants still verify AI-generated responses to ensure quality, rather than being excluded from the service process. T-Mobile Poland noted that AI systems provide customer service agents with fast and verified information, thereby improving response quality and credibility.

The integration of AI with telecom infrastructure is carried out in a controlled manner, applied only in areas that can improve efficiency, such as through automation or accelerated data acquisition. Meanwhile, the company has launched a free AI toolset called Magenta AI, integrated into the Mój T-Mobile application, aimed at lowering the barrier to AI use, making it accessible to all users, including AI beginners.

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