UK's Hyperoptic Joins British Telecom Consumer Charter, Its Gigabit Network Now Covers 1.9 Million Homes

en.Wedoany.com Reported - Hyperoptic, a full-fiber broadband provider focused on multi-dwelling units such as apartment buildings, has announced that its gigabit network now covers 1.9 million UK homes. The internet service provider recently signed the government's Telecoms Consumer Charter (TCC), becoming the latest broadband operator to join the commitment.

The UK government announced the Telecoms Consumer Charter (TCC) in February 2026, aiming to curb sudden price hikes by communications service providers during contract periods. Previously, major and some smaller broadband and phone providers including BT and its subsidiaries EE and Plusnet, Virgin Media and O2, Vodafone and Three UK, Sky Broadband, TalkTalk, KCOM, CommunityFibre, and WightFibre had signed the charter. The Internet Services Providers' Association (ISPA) and the Independent Networks Cooperative Association (INCA) have also expressed support for the new charter.

Hyperoptic's participation further expands the TCC's coverage. It should be noted that the charter does not prohibit price increases during contract periods, nor does it address fairness issues in current pricing adjustment methods. For example, with fixed monthly increases, customers paying around £20 per month and those paying £100 per month both bear similar increases of approximately £2 to £4, which is considered to disproportionately burden lower-income users.

The introduction of the Telecoms Consumer Charter (TCC) is a belated response to a controversial decision last year by mobile operator O2. O2 unilaterally increased the cost of its price hike policy during existing contracts and retroactively applied it to customers who had already signed under the original terms, forcing them to accept higher rates. Under the TCC framework, operators that have not yet signed on could still adopt similar practices.

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