Southwest Airlines Partners with AWS, Plans Cloud Migration and AI Upgrade by 2028

en.Wedoany.com Reported - Southwest Airlines Co. (NYSE: LUV) is partnering with Amazon Web Services (AWS) to designate AWS as its preferred cloud provider, aiming to migrate its primary on-premises environments to a cloud-based artificial intelligence and agent architecture by 2028, enhancing the airline's operational flexibility, reliability, and speed.

The technology spans every aspect of the airline, from ticketing and daily operations to supporting over 70,000 employees. As Southwest advances its business model and customer experience innovations, it is also accelerating the simplification of its technology environment and improving large-scale system interoperability.

Lauren Woods, Executive Vice President and Chief Information Officer of Southwest Airlines, stated that the company prioritizes performance, efficiency, and reliability, and the partnership with AWS is a key component of this strategy. From customer experience to operations and system development, all efforts are designed to help teams act faster, make better decisions, and create value for customers.

Southwest Airlines is continuously advancing its modernization on AWS, with the goal of achieving a fully cloud-based environment by 2028, and expanding the application of artificial intelligence and agent-based capabilities across all business areas by adopting new tools such as Amazon Quick. Swami Sivasubramanian, Vice President of AWS Agent AI, noted that Southwest is accelerating innovation for 134 million travelers by deploying AI agents in customer experience, operations, and software development.

Southwest Airlines is leveraging AWS's agent coding service, Kiro, to modernize one of its largest customer-facing platforms, Southwest.com. This platform previously operated numerous on-premises systems with long modernization cycles. By refactoring legacy code with Kiro, this process has been significantly accelerated. Over 2,700 developers are now using Kiro to build features, assist with automated testing, and generate infrastructure in the cloud, reducing tasks that previously took hours to just minutes.

Southwest Airlines is also transforming its software development approach by adopting an intelligent software development workflow (AI-driven Development Lifecycle, AIDLC) based on AWS capabilities. In this model, AI agents drive development progress, while engineering teams guide, validate, and take responsibility for outcomes.

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