en.Wedoany.com Reported - Abrigo launched the Abrigo Agency Platform Experience (APX) on July 10, 2026, helping financial institutions automate, coordinate, and scale operations in growth and risk management functions.
The platform is scheduled to go live in the third quarter of 2026, covering the full loan lifecycle, including pipeline management, underwriting, closing, servicing, and portfolio management. It provides AI-driven execution capabilities while maintaining human oversight and institution-specific rules. Currently, fragmented loan processes slow institutional growth and impact customer experience. Abrigo estimates that agency AI can reduce manual labor by over 40% while improving borrower experience. A Datos Insights finding shows that nearly 40% of businesses have not met with their primary credit provider in the past two years, meaning the saved capacity could allow lenders to spend more time with customers.
Abrigo's agency banking platform is built on its data network and decades of lending expertise. AI agents verify information based on institutional policies, giving teams clear visibility into task progress, priorities, and exceptions. Unlike traditional workflow tools that only track tasks and require manual follow-up, the platform's AI agents proactively coordinate and complete tasks such as document collection, data review, exception handling, and quality control in loan operations.
John Brichetto, President and CEO of Century Bank, stated that AI's role in community banking is not to replace people but to help them make a greater impact. He believes agency lending allows teams more time to advise clients, strengthen local businesses, and provide personalized service while maintaining the governance levels required by institutions. Kent Curtis, President and CEO of First Southwest Bank, noted that customers expect timely service responses, trustworthy advice, and bankers who understand their goals. He emphasized that partnering with Abrigo to advance agency lending helps create more capacity, allowing teams to focus on customers, deepen relationships, and expand community impact.
Ravi Nemalikanti, Chief Product and Technology Officer at Abrigo, said the platform is designed with explainability, governance, and operational control at its core, combining institutional policy guardrails, clear decision explanations, complete audit trail records, and continuous quality control monitoring, enabling financial institutions to confidently scale AI-driven operations. Charith Mendis, AWS Banking Leader at Amazon Web Services, noted that Abrigo's platform on AWS allows institutions to move beyond point automation to end-to-end coordinated agency systems, automatically handling complex loan workflows while maintaining human involvement at key stages.
The Abrigo Agency Platform Experience is expected to be generally available for lending operations in the third quarter of 2026. As part of the company's AI strategy, Abrigo will expand agency capabilities to other product lines in the coming quarters. The platform builds on AI capabilities launched by Abrigo in 2025, including lending, reserves, loan review, and anti-money laundering assistants, as well as AskAbrigo.
Abrigo is a provider of risk management, financial crime prevention, and lending software and services, serving over 2,400 financial institutions. The company's AI-driven product portfolio helps institutions leverage data and AI while maintaining trust, compliance, and explainability.
