en.Wedoany.com Reported - Hitachi Digital Services has announced a partnership with ServiceNow aimed at enhancing the reliability and management efficiency of critical infrastructure. The two companies will jointly advance Hitachi Intelligent Infrastructure Monitoring (HIIM), an AI-based solution that enables real-time monitoring, remote inspection, and coordinated response in complex operational environments. As part of a broader partner ecosystem, this collaboration combines Hitachi Digital Services' deep expertise in operational technology with physical AI and system integration capabilities, helping customers connect operational data with enterprise workflows on the ServiceNow AI platform, thereby enabling teams to gain insights and take action at scale.
The combination of HIIM and the ServiceNow platform supports Hitachi's HMAX vision, which aims to ensure efficient operation of critical infrastructure through intelligent solutions. HMAX is a next-generation solution set that leverages AI to optimize planning, prediction, and prevention for lifecycle infrastructure management by combining asset intelligence, digital services, and expert support. These innovations serve Hitachi's goal of addressing complex social infrastructure challenges, maximizing outcomes and value for customers and society.
Operators of critical infrastructure in the energy, transportation, and manufacturing sectors face challenges in maintaining safety, reliability, and performance amid workforce constraints and operational pressures. Due to information needed for decision-making often being scattered across different systems and forming data silos, operator requirements are becoming increasingly complex. Additionally, many organizations are unable to continuously convert operational data into action in real time across teams and systems.
Chris Bedi, Chief Customer Officer and Enterprise AI Advisor at ServiceNow, stated: "Organizations that succeed with AI are not those with the most data, but those that can act in real time across teams with built-in governance. Hitachi Digital Services has the domain depth to understand what matters in mission-critical environments. ServiceNow provides the platform to turn that expertise into autonomous action at scale. For joint customers in energy, manufacturing, and transportation, bridging this gap means shifting from reactive responses to autonomous resolution. As a result, our customers can expect to reduce risk, protect workers, and keep operations running."
As a vendor-agnostic technology, HIIM integrates data from video, thermal imaging, IoT sensors, and advanced analytics to provide continuous visibility into infrastructure health. When combined with ServiceNow Workflow Data Fabric, analytics, and AI-driven workflows, HIIM goes beyond data visibility to drive automated enterprise-level actions, enabling operations to: compile data in real time from multiple fragmented sources; convert compiled data into automated workflows; proactively and rapidly detect, prioritize, and respond to issues; and seamlessly connect operational and enterprise teams to accelerate resolution and reduce risk.
Srini Shankar, CEO of Hitachi Digital Services and President and CEO of GlobalLogic, noted: "Hitachi Digital Services and the ServiceNow AI platform combine industry depth with AI-driven enterprise workflow automation, further eliminating the disconnect between field operations and enterprise systems. The result is a real-time, connected operational model that turns insights into action at scale. In mission-critical environments where delays, failures, and worker safety risks can have significant operational and business consequences, this capability is indispensable. This level of innovation is only achievable through such a powerful partnership."
About Hitachi Digital Services: As a wholly owned subsidiary of Hitachi, Ltd., the company is a global system integrator powering mission-critical platforms. It helps enterprises build, integrate, and run physical and digital systems in cloud, data, IoT, and ERP modernization, delivering customized solutions based on advanced AI. By combining information technology and operational technology, the company drives efficiency, innovation, and growth across industries. Leveraging over 110 years of engineering and technology leadership from the Hitachi Group, Hitachi Digital Services is building smarter platforms for a safer, more sustainable future.
