en.Wedoany.com Reported - German industrial safety technology company Dräger has launched an integrated digital suite, My Dräger, consolidating the functions of the original Dräger Connect portal and multiple online tools into a unified platform. This platform offers customers services such as equipment and asset management, maintenance progress tracking, technical document access, and repair and calibration requests. The platform is now available to customers, with specific features configured based on each customer's access rights and service agreements.
Headquartered in Lübeck, Germany, Dräger also has business locations in Aberdeen, Blyth, and Hemel Hempstead in the UK. The company launched Dräger Connect in 2023, primarily to connect customers with equipment repair services. As enterprises demand higher efficiency in online operations, transparency in equipment status, and compliance with safety regulations, usage of this system has continued to increase, with over 2,000 service requests submitted cumulatively to date. My Dräger expands on this foundation by further broadening its functional scope, consolidating tools, applications, and resources previously scattered across multiple entry points into a secure web application, reducing the need for customers to repeatedly log in and switch between different systems.
The new platform enhances capabilities for full lifecycle management of equipment. Customers can view equipment and asset information within the system, track maintenance activities, repair status, and service progress, and more easily access controlled technical documents, user manuals, and support materials. For enterprises managing large volumes of industrial safety equipment, factors such as whether equipment is calibrated on time, the current stage of the repair process, and whether relevant technical documents are the valid version can all impact on-site usage and compliance management. My Dräger centralizes this information through a single entry point, enabling equipment managers to quickly confirm service status and reduce time spent on phone calls, emails, and manual inquiries.
The repair and calibration process is a key focus of this platform upgrade. Customers can submit equipment return or calibration requests through My Dräger, upon which the system generates repair reference information and provides 24/7 visibility into the repair process. Steven Horsfall-Thurgood, National Repair Centre Manager at Dräger, stated that this digital approach allows customers to continuously track processing progress after sending out equipment, without waiting for manual feedback. Transparent communication channels have also been integrated into the platform, enabling customers to stay in contact with Dräger within the web application to obtain information related to equipment maintenance and technical support.
As industrial enterprises face cost pressures, extending the service life of existing equipment is becoming an increasingly important management need. Some equipment, after experiencing failures, performance degradation, or calibration cycle expiration, does not necessarily require direct replacement; it can still be put back into use through repair, inspection, and recalibration. My Dräger places equipment information, repair requests, and service records within the same digital environment, helping customers decide whether equipment should be maintained or retired, and providing a basis for subsequent maintenance plans and asset allocation. The platform does not replace actual repair work, but it connects information from before equipment is sent for repair, during the repair process, and after service completion, improving the visibility of the entire maintenance workflow.
Dräger states that this digital ecosystem is designed with customer usage needs at its core. In addition to asset management and repair services, it also improves page navigation and resource discovery. Customers can view demonstrations of other Dräger products and solutions within the platform, learning about equipment and technologies applicable to various industrial safety scenarios. With unified access to technical documents, internal maintenance personnel, safety managers, and equipment operators can obtain relevant materials based on their permissions, avoiding the use of outdated files or repeated searches across multiple systems.
My Dräger also lays the foundation for future feature expansion and compliance management. As the platform accumulates more equipment, repair, and service data, Dräger can continue to add digital features aligned with customer agreements, while customers can form more continuous equipment management records within a unified system. For industrial safety equipment requiring regular maintenance, calibration, and technical document management, the completeness of service records, clarity of equipment status, and traceability of responsibility processes are all crucial components of safe operation.
In terms of application, My Dräger is not merely a single online repair reporting tool; it integrates equipment assets, service activities, technical documents, customer support, and product information into a single digital service entry point. As existing Dräger Connect users gradually transition to the new platform, Dräger expects the number of online service requests to continue increasing. The platform's practical value going forward will primarily be reflected in the completeness of equipment information, the efficiency of repair progress updates, the convenience of accessing technical materials, and the ability to expand features under different customer permissions.
