en.Wedoany.com Reported - UPS has introduced a suite of digital tools designed for small and medium-sized businesses, helping them manage pickups, label creation, and package tracking with greater flexibility. The update includes three components: a new online pickup dashboard, a faster shipping process on UPS.com, and a redesigned mobile app integrated with more than 5,500 The UPS Store locations across the United States.
Matt Guffey, UPS Chief Commercial and Strategy Officer, said: "Small business owners excel at juggling multiple tasks, but complex shipping processes shouldn't be one of them. UPS is taking one thing off their plate with tools that save time and reduce complexity, helping businesses focus on serving their customers and growing."
The new dashboard centralizes pickup scheduling, management, and tracking in a single interface, providing real-time status updates and notifications so businesses can stay informed on pickup progress. UPS has also expanded control over its Smart Pickup service, allowing businesses to flexibly request or cancel pickups based on whether they have packages to ship that day. Smart Pickup only collects packages on days when shipments are ready, saving businesses up to 50% compared to the cost of scheduling daily pickups. This flexibility is primarily aimed at smaller companies with fluctuating daily shipping volumes.
UPS has also redesigned the shipping process on UPS.com. The new single-screen format displays shipping details and service options side by side, enabling customers to compare options and generate labels more quickly. Businesses can import order information from shopping carts and major online marketplaces, or create templates for frequently used shipping labels to avoid re-entering the same information each time.
The redesigned UPS mobile app allows customers to create labels, schedule pickups, track packages, and manage shipments from their phone or tablet, and it supports scanning tracking numbers directly instead of manual entry. The app is connected to more than 5,500 The UPS Store locations, allowing customers to create labels online and print them at a store. These labels feature built-in RFID technology, enabling end-to-end tracking from the moment a package enters the UPS network.
Matt Guffey stated: "Whether a business ships a few packages a week or hundreds a day, UPS is committed to delivering the best customer experience in the industry."
In other business developments, UPS recently reported a decline in second-quarter earnings and introduced new AI tools for package tracking, returns, and customs services. The company is also continuing to ramp up investments in its logistics network, having invested $48 million to expand its healthcare cold chain network, with an additional $50 million allocated to the growth of its air cargo operations in Mexico.
