en.Wedoany.com Reported - The Malawi Communications Regulatory Authority (MACRA) is developing a digital postal regulatory compliance system to enhance regulatory efficiency and service quality in the courier industry, thereby supporting the growth of e-commerce and digital trade.

MACRA Board Chairperson Counsel Chancy Gondwe and Director General Mayamiko Nkoloma recently paid a courtesy visit to DHL Malawi in Lilongwe, during which the announcement was made. The visit aimed to help the board understand how courier services support Malawi's digital economy and facilitate business operations, trade, and e-commerce.

During the meeting, DHL Malawi National Operations Manager Archiford Zhuwanginyu expressed concern over the growing number of illegal courier operators, stating that unlicensed operators are disrupting industry order and affecting the operations of legitimate businesses. MACRA Acting Director of Postal Services Burnet Namacha responded that courier services are governed by the Communications Act of 2016, and operators conducting business without the necessary licenses and approvals will face legal action. Namacha stated that MACRA is strengthening its regulatory mechanisms, and the development of the digital postal regulatory compliance system will improve monitoring and compliance levels within the industry.

The system is being developed as Malawi continues to expand its digital economy, with regulators and industry players working to create a favorable environment for online trade and modern postal and courier services. Nkoloma noted during the meeting that the communications sector remains a key driver of the national digital ecosystem, providing businesses with the digital infrastructure and connectivity needed for efficient operations. Gondwe added that reliable connectivity enables companies like DHL to coordinate operations, track shipments in real time, communicate with customers, and facilitate international trade. Zhuwanginyu also emphasized the need for greater adoption of technology and automation in the industry, noting that digital solutions have the potential to transform courier services by improving efficiency, tracking capabilities, and customer experience.

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