en.Wedoany.com Reported - Flytxt has announced an agreement with Digicel Trinidad and Tobago (a subsidiary of the Digicel Group) and has completed the initial deployment of its cloud-native platform NEON-dX, establishing a smarter and continuously available customer value management foundation for all of the latter's prepaid and postpaid operations.
This partnership deepens Flytxt's strategic relationship with the Digicel Group, following Flytxt's previous successful deployment of its AI-driven solutions at Wizze, a subsidiary of the Group. Currently, Flytxt collaborates with over 75 telecom operators worldwide, helping them optimize customer interactions and digital experiences, serving more than 1 billion mobile consumers.
The NEON-dX platform deployed by Flytxt integrates embedded artificial intelligence and automation capabilities, supporting finer customer segmentation, precise targeting, hyper-personalization, and real-time decision-making in key use cases, covering lifecycle marketing, upselling, cross-selling, and customer retention.
Dr. Vinod Vasudevan, CEO of Flytxt, stated that in high-traffic, highly competitive markets like telecommunications, enterprises are increasingly relying on AI to continuously optimize customer experience and business growth. He noted that the company is delighted to partner with Digicel Trinidad and Tobago, which is committed to a digital-first, AI-driven customer interaction strategy, to transform customer and market signals into intelligent decisions and timely marketing actions, thereby optimizing customer lifetime value.
Flytxt's solution will help Digicel Trinidad and Tobago transition from fragmented, manual marketing campaign operations to a highly centralized, scalable, and data-driven interaction model. By integrating customer data, AI-driven decision-making, and omnichannel campaign automation, the company will enhance the agility, operational efficiency, and impact of its customer value management processes. This deployment will also strengthen Digicel Trinidad and Tobago's omnichannel customer interaction capabilities across all digital touchpoints, enabling marketing teams to respond more quickly to customer needs and behavioral changes through personalized offers and contextual marketing actions.
Flytxt is an enterprise-grade agentic AI company headquartered in the Netherlands, with its AI R&D center in India, and commercial offices in Mexico, Colombia, France, South Africa, Germany, and Kenya. Its AI leverages a domain-rich knowledge base and a privacy-focused federated learning architecture, employing patented causal reasoning techniques for decision-making, simulation, and coordinating actions within enterprise workflows. Currently, Flytxt collaborates with over 80 enterprises across more than 50 countries.
