en.Wedoany.com Reported - Brazil's Concessionária Novo Litoral (CNL) has launched an artificial intelligence (AI)-based virtual assistant service named "Manu" for highway users, providing real-time interactive inquiries on electronic toll information.

The virtual assistant's name is derived from two highways managed by CNL: Rodovia Doutor Manoel Hipólito do Rego (SP-055) and Rodovia Padre Manoel da Nóbrega (SP-055). Manu operates through integrated channels including email, website, and WhatsApp. Users can access the service by dialing 0800 098 8855 and pressing 2, or by starting a conversation via WhatsApp. The service is available 24 hours a day, seven days a week.

Camilla Motta, CNL's Communication and Relationship Manager, stated that the service was developed to simplify users' access to electronic toll information, handling needs ranging from operational inquiries to transferring to human agents. The virtual assistant's persona is set as a 35-year-old with a degree in Public Relations and a specialization in customer service.

CNL manages highways in the Baixada Santista, Alto Tietê, and Vale do Ribeira regions of São Paulo state, specifically including: Rodovia Pedro Eroles (SP-088) connecting Arujá and Mogi das Cruzes; Rodovia Dom Paulo Rolim Loureiro (SP-098) connecting Mogi das Cruzes and Bertioga; Rodovia Doutor Manoel Hipólito do Rego (SP-055) connecting Bertioga and Santos; and Rodovia Padre Manoel da Nóbrega (SP-055) connecting Praia Grande and Miracatu.

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