en.Wedoany.com Reported - Vambe has launched a multi-channel customer service artificial intelligence platform that integrates marketing, sales, and after-sales into a single process, enhancing lead conversion rates through automated conversations and rapid responses.
The platform aims to ensure that every business conversation goes beyond mere chat, driving conversions and retaining customers. Co-founder Nicolás Camhi explained that the platform connects the entire business journey within the same system to serve customers promptly, reduce costs, and avoid missed opportunities during departmental handovers.
According to Camhi, the platform consists of five collaborative modules: funnels and channels, agent configuration and personalization, AI agents, integration with external systems, and human team supervision—where the human element is not eliminated but provides support and correction. The company, which has been operating in Mexico for two years, has evolved from a collections solution to an AI-based sales system, focusing on conversations via WhatsApp and other channels.
The conversational commerce market is vast, with primary momentum concentrated on WhatsApp, surpassing Instagram and Messenger. Mexico has over 5.5 million small and medium-sized enterprises, half of which still rely on manual processes, and only 7% actually use artificial intelligence. Vambe aims to bridge this gap through automation and assisted services.
Company Chief AI Officer and founder Matías Pérez stated that the challenge is not about making AI smarter, but about solving issues of context, orchestration, and execution. In his view, conversations should not end with replies but should lead to specific actions: identifying intent, deciding next steps, interfacing with external systems, connecting workflows, and leaving a complete traceability trail for auditing errors. Pérez believes this represents a true leap forward for autonomous AI agents.
Vambe also showcased two products: Marketing Hub and Service Hub. The former converts conversation data into customized audiences and marketing campaigns, while the latter optimizes service operations through intelligent allocation, response times, satisfaction measurement, and human escalation. Additionally, new channels such as AI calls, meeting agents, and AI emails have been added, all integrated under a 360-degree experience.
The company reports having processed over $50 million in transactions, more than 30 million conversations, and nearly 300,000 appointments, while improving after-sales satisfaction. Camhi shared a case where an elderly user successfully rescheduled appointments eight times with the help of AI assistant Sofía without feeling frustrated. He also mentioned that the platform served as an AI concierge for fans and attendees at events such as the Mexican F1 Grand Prix.
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