en.Wedoany.com Reported - Sandvik Coromant has upgraded its repair service for solid round tools by launching an online portal that enables manufacturers to take control of the repair process.

This upgraded service replaces the previous manual multi-step workflow that relied on a communication chain between sales teams, distribution centers, and repair centers. Previously, it could take days for customers to receive a quote for tool repair. The new portal offers a fully online experience: customers simply log in, enter the tool's product code and the quantity to be repaired, and receive an immediate quote, enabling instant decision-making. In most markets, Sandvik Coromant covers all shipping costs, taxes, and duties associated with the service. Users can select their preferred shipping container (either a box provided by Sandvik Coromant or their own packaging) on the platform, add order notes, and submit the request.

Once an order is placed, customers can track which global repair center the tools will be sent to and obtain direct contact information for the processing team. Completed orders and historical repair data are automatically stored, allowing customers to see how many times a tool has been repaired, facilitating inventory planning. Matthew Johnson, Product Manager for Repair at Sandvik Coromant, stated that the goal is to achieve a consistent and reliable turnaround time of 21 days from the moment the customer clicks to place the order. Customers can choose to continue repairing tools as long as the quality meets their needs. Johnson noted that while the company guarantees tools can be repaired up to three times while maintaining 100% of their original performance, tools may be repaired more times and still perform excellently. Compared to purchasing new tools, repairing three times typically saves at least 50% in costs. The service is complemented by a tool recycling program, allowing tools to be recycled when they reach the end of their service life, enabling manufacturers to maximize tool value while advancing sustainability goals.

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