en.Wedoany.com Reported - The Commercial Board of Santa Catarina (Jucesc) has reduced the average process analysis time by 31% after applying artificial intelligence to assist internal civil servants and external users, such as entrepreneurs and accountants.
In addition to the reduction in analysis time, the number of processes resolved in the first phase increased from 60.9% to 74.8%, meaning fewer document round trips. Jucesc President Fernando Baldissera stated that artificial intelligence is a strategic ally in simplifying the business environment in Santa Catarina. With the support of Governor Jorginho Mello, this initiative has achieved a qualitative leap in services for entrepreneurs, shortening deadlines and streamlining business registration and modification processes. Jucesc began adopting AI in 2024, implemented in two phases. The first phase focused on internal auditing, where the tool began assisting board civil servants in process analysis. The second phase extended AI services to entrepreneurs and accountants, allowing business registration documents to be corrected before being sent to Jucesc.
After adopting AI in the first phase, Jucesc recorded an increase in the number of processes requiring corrections. The rate before AI application was nearly 18%, rising to 34% after implementation. According to the agency, this increase reflects greater analytical rigor. However, starting from the second phase, when AI covered external users, the rate dropped to 17.5%, indicating that entrepreneurs and accountants were able to correct information themselves to reduce rework.
With the implementation of AI, the tool began identifying previously overlooked inconsistencies, including minor filling errors, registration information discrepancies, and incomplete documents. For example, when a document provided mismatched addresses and postal codes, AI would flag the need for correction. The tool acts as a filter, automating basic analysis and saving time for both entrepreneurs and Jucesc civil servants. Baldissera noted that AI does not replace civil servants but enhances their work. The first phase assisted the internal team, while the second phase directly brought efficiency to entrepreneurs and accountants. The result is a more efficient and agile board, aligned with Santa Catarina's spirit of innovation.
Consequently, Jucesc set a record for process analysis in the first quarter of 2026.
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