en.Wedoany.com Reported - The Ministro Hales Division (DMH) has launched an AI-based virtual agent tool, ChatBot, aimed at strengthening preventive management and safety leadership in operations. This tool enables workers and supervisors to access real-time information related to procedures, standards, guidelines, checklists, and safety reports, as well as receive support in developing action plans and improvement suggestions across different operational areas. The initiative is part of the division's digital transformation strategy, which seeks to introduce new technologies to enhance safety, productivity, and efficiency in processes.
The tool operates through a conversational interface similar to virtual assistants available on various technology platforms, where users ask questions via chat to obtain specific answers, access documents, and query information related to preventive management. Minas Potamianos, an Occupational Safety and Health Management Engineer and one of the project promoters, explained that the system is designed to facilitate access to critical information in daily work. He stated that the tool works like virtual assistants on the market, where users ask questions via chat to receive specific and accurate answers, documents, and even cross-referencing and data analysis of all safety information within the division, thereby supporting and promoting on-site preventive management.
The ChatBot has been integrated into the Microsoft Teams platform, allowing workers to access it from computers or mobile devices, whether in the office or on-site. According to the division, this approach simplifies information searches that previously required consulting paper documents or digital repositories, reducing administrative time and facilitating access to operational background information.
Operational departments have highlighted the tool's potential to strengthen work condition verification and risk control processes. José Céspedes, Maintenance Supervisor at the Roasting Complex, stated that the system provides information quickly and practically to support decision-making. He mentioned that this ChatBot is very useful for personnel who inspect conditions and actions on-site daily, as it is easy to access and provides fast, accurate information to enhance safety and protect employees.
The implementation of the virtual assistant is part of a broader range of technological initiatives currently being developed at Ministro Hales. According to the company, more than a dozen projects related to artificial intelligence and automation are being promoted this year, focusing on optimizing processes, strengthening operational management, and improving safety standards. Rodrigo Fernández, DMH's Occupational Safety and Health Manager, emphasized that such solutions allow more effort to be concentrated on preventive activities carried out directly in operational areas. He stated that at Ministro Hales, they are always seeking and implementing all necessary measures to ensure the safety and well-being of all workers, and these technological tools not only mean integrating innovation and technology into preventive management but also optimizing administrative time, thereby allowing greater focus on addressing operational challenges on-site.
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