en.Wedoany.com Reported - DoorDash has launched an artificial intelligence chatbot called "Ask DoorDash," allowing users to search app content using everyday language without having to browse through restaurants or stores to build a shopping cart.
The chatbot can understand user requests like "What do you want to eat?" and can find items based on recipe links or descriptions, and even assist with completing reservation operations. It can also automatically add items and the correct quantities to the shopping cart based on photos of cookbooks, images of shopping lists, or recipes. The system will prompt users to check common items such as sugar and butter to avoid duplicate purchases.
DoorDash stated in its official blog that traditional search works best when users know exactly which restaurant or table they want, while Ask DoorDash provides help when users are uncertain. Food delivery apps and tech giants are increasingly betting on artificial intelligence, competing to make AI assistants a standard part of daily life. In February, Uber Eats launched an AI-based "Cart Assistant"; Instacart also rolled out an AI shopping assistant that grocers can offer to customers.
Users can ask the chatbot to reorder their last shopping cart or recommend new items based on past orders. In the food ordering scenario, after a user inputs "a hearty dinner for a family of four," the app will display eligible restaurants with personalized descriptions. Users can further narrow down results with queries such as "vegetarian restaurants suitable for kids with mild options."
Once a restaurant is selected, DoorDash can generate a suggested shopping cart based on the user's dietary preferences, budget, number of people, or order history. For reservation services, users can ask the chatbot to search for "a table for two downtown, around 8 PM for a date dinner," and the app will show restaurants with available tables, allowing adjustments to ambiance requirements to refine results. Currently, Ask DoorDash is available on iOS in select regions for restaurant searches, grocery shopping, and DoorDash reservation services. The company plans to expand coverage to more users across the United States in the coming weeks.
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