en.Wedoany.com Reported - Recently, State Grid Fujian Electric Power Co., Ltd. (hereinafter referred to as "State Grid Fujian Electric Power") released 20 service measures to comprehensively build a "dual satisfaction" modern power business environment, along with the "State Grid Fujian Electric Power 2025 Social Responsibility Report." This initiative aims to implement the deployment of the provincial conference on optimizing the business environment.

2026 marks the first year of the "15th Five-Year Plan." With the goal of "satisfying the people and satisfying the Party and the government," State Grid Fujian Electric Power strives for leadership in four dimensions: "reliability, convenience, greenness, and thoughtfulness." It plans to fully establish a "dual satisfaction" modern power business environment by 2030, characterized by fast power connection, digital services, high-quality power supply, green electricity usage, inclusive services, and transparent information.

In terms of convenient power connection, State Grid Fujian Electric Power aims for full coverage of "three zeros" and "three provinces" and a 100% smart power connection rate, launching six measures. For all users with a power capacity of 160 kilowatts or below, it implements a service policy of "zero visits, zero approval, zero investment." In Xiamen and Longyan Xinluo, it pilots raising the low-voltage access capacity limit to 200 kilowatts. The company assigns "project leaders + service teams" to provincial key projects, creating "open-door power connection" demonstration parks. In 2025, the Xiamen Times project adopted a "build, inspect, and modify simultaneously" model, completing power delivery in 45 days, setting the fastest power connection record for CATL nationwide. State Grid Fujian Electric Power also promotes joint transfer of "real estate + power supply" and "borderless power connection" between Fujian and Guangdong, implementing intelligent management of power connection processes to achieve intelligent comparison of power sources and intelligent generation of plans.

In terms of high-quality power supply, State Grid Fujian Electric Power aims for a power supply reliability of 99.99% and an average outage time per household of no more than 30 minutes, launching five measures. At Southeast (Fujian) Motor Co., Ltd. in Minhou Qingkou Automobile City, State Grid Fuzhou Power Supply Company proactively conducted power quality management and provided emergency training for backup power sources. The company also plans distribution network investment and construction, improves distribution network inspection and maintenance efficiency, deepens medium and low-voltage power supply reliability management, and promotes the renovation of non-direct power supply residential communities.

In terms of green electricity usage, the target is for electricity to account for over 40% of terminal energy consumption. State Grid Fujian Electric Power has formulated four measures, including deepening fair grid openness, enhancing charging service capabilities, unleashing market vitality in virtual power plants and new energy storage, and providing "one-stop" green electricity and green certificate services for key enterprises in parks. In June 2025, the province's first park-level green electricity and green certificate service station was established in Xiamen Torch High-tech Zone, helping 15 enterprises be recognized as national-level green factories. In Quanzhou, State Grid Quanzhou Power Supply Company, in collaboration with Quanzhou Municipal Bureau of Industry and Information Technology and Fujian Power Exchange Center Co., Ltd., introduced a green electricity and green certificate trading mechanism. In 2025, green electricity trading volume reached 670 million kilowatt-hours, a year-on-year increase of 403.76%, with 170,000 green certificates traded. The precise carbon metering pilot at Jinjiang Yongjia Industrial Park was showcased at the United Nations Climate Summit.

In terms of thoughtful services, State Grid Fujian Electric Power aims for a customer satisfaction rate of over 99.6% and 100% proactive service for major clients, launching five measures. The company deepens information disclosure, ensures urban and rural livelihood power supply, builds a "inquiry and service integrated" digital customer service model, and establishes a new customer relationship management mechanism. In Quanzhou, State Grid Quanzhou Power Supply Company, in collaboration with financial institutions, launched inclusive products such as "E-Finance Services" and "Electrical Equipment Loans." Since 2025, it has facilitated 5.456 billion yuan in inclusive finance. It also created a "shared electrician" platform, integrating 63 professional electrician teams to serve 2,689 enterprises, with a total of 793 service sessions and a 100% customer satisfaction rate.

During the event, State Grid Fujian Electric Power released the "State Grid Fujian Electric Power 2025 Social Responsibility Report," disclosing the company's performance in fulfilling political, economic, and social responsibilities over the past year. This marks the 19th consecutive year the company has published an annual social responsibility report.

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